Indonesia Conference Directory

Corresponding Author
Widya Oktavia Rahmawati

Institutions
University of Indonesia
Economy and Business Faculty
Magister Management

Abstract
Risks or disruptions can occur when a company works on its operations and can affect the operational performance to the consumer. In previous studies there have been many studies that analyze the various conditions faced by companies both internally, externally and challenge their relationship with consumers that can have an impact, both positively and negatively on the performance of 3PL companies. Risks or disruptions can occur when they carry out their operational activities, either risk or disruption in terms of giving orientation to their customers, the quality of the relationship between 3PL and its customers or cargo management. This study is a descriptive study that will study the relationship between the risks that may occur in the companys operations and how the relationship between the possible risks associated with other risks. The results of testing the hypothesis found that there is a relationship between the relationship quality and cargo management to the performance of PT XYZ but customer orientation have no impact to the performance PT XYZ.

Keywords
Logistics Risk, Disruption, Path Analysis, Interrelation, Operational Performance

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/NDTERgU9zjBm

Corresponding Author
Sarah Shahnaz Ilma

Institutions
a-b) Master of Management, Faculty of Economics and Business, Universitas Indonesia.
Salemba Raya 4, DKI Jakarta 10430
sarah.shahnaz71[at]ui.ac.id

Abstract
Integrated Cold Storage facilities are much needed by the Indonesian Marine and Fisheries Ministry. The construction of ICS facility in Kampar District by PT.S in the fiscal year 2018 proved that effective project management must be implemented. One way to measure the performance of PT. S- PM is by examining the control cost process throughout the project. Control Costs is the process of monitoring the status of the project to update the project costs and managing changes to the cost baseline. Control cost process is analysed using Earned Value Analysis. The results showed that PT. S- PM faced many challenges in maintaining planned values. The result of this case study is presented to the company as an improvement tool for later projects.

Keywords
Construction; Control cost; EVM; Project Management

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/73FqDtdkxB8m

Corresponding Author
Hutomo Kusmarnadi Broto

Institutions
University of Indonesia

Abstract
Industrial sector in Indonesia has been stated to growth more every year. Based on data collected from Ministry of Industry, the most growing industrial sector in Indonesia is transportation. This phenomenon not only affect the transportation industry itself but also affect the industrial sector amongst them such as spare parts industry and the industrial sector that supports in spare parts production. This phenomenon caused the domino effect for every layer of supply chain. One of the chain elements is the contractor that construct the production line of spare parts and other materials needed to supply to transportation industry. More projects will be demanded to contractors as spare parts demand higher. One of problem for project-based work is its completion date (schedule) where there are a lot of causative variables which will affects them. This paper analyzes which variables that become dominant for causing project-based works delay. Variables data are collected from previous study and analyzed based on actual case study at PT. XYZ (one of EPC company). The research conducted using survey to variative respondent who works at PT. XYZ (vary from position, educational background, and experience). Survey results index risk ratio for each risk variable. After survey conducted, primary data (index risk ratio) were tested for reliability and validity using principal component analysis (PCA) and Cronbach-s Alpha method. Invalid and unreliable data removed from primary data and further analysis to determine rank of causative variable. The dominant causative variables then analyzed to identify how to manage them. The output of this paper will become a performance measurement and as a basic preventive action that can be applied at PT. XYZ or another company in common.

Keywords
Project Risk Management, Risk, Project, Delay,

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/PyfeM46k9TqA

Corresponding Author
Manggala Kusumo Wijayanto

Institutions
Universitas Indonesia

Abstract
One of the ways for Indonesia to gain economic equity is by building toll road. Toll road becomes one of the National Strategic Projects (Proyek Strategis Nasional - PSN) of Indonesia to connect all areas expanding from the suburbs to the cities. PT.Marga Sarana Jabar is one of them, connecting Bogor outer ring road area to Jakarta, Sukabumi and Balaraja. Toll road operator must provide a comfortable road trip to the users. They have to minimize any of congestion, damaged roads, or other inconveniences. One of the root causes of any inconveniences comes from the quality that delivered during toll road construction did not comply to the standards. Quality Management System (QMS) during construction can ease the supervisor to monitor the quality. However, there were troubles during the implementation of QMS in construction. This research uses primary and secondary data obtained from archive and questionnaires. The method of analysis using qualitative analysis that also supported with Nvivo12 tools to identify the highest possibility factors causing poor quality. The main conclusion of this research is that human resource is significantly affecting to the success of QMS implementation. Appropriate training of human resources will be immensely required to improve the construction quality.

Keywords
Quality Management System, Toll Road, Maintenance Costs

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/rWX79v84kDHd

Corresponding Author
Niche Evandani

Institutions
(a) Universitas Indonesia-Fakultas Ekonomi dan Bisnis

Abstract
The flavor business has a high complexity because the finished goods of materials are unique and specific for most customers. Inaccurate delivery schedule can be a source of waste in delivery process PT XYZ one of the Flavor Houses in Indonesia. During this time, PT XYZ implemented shipments to customers using the direct shipment method, while Purchase Orders (PO) provided by customers mostly do not have a clear pattern. Therefore, it is important for PT XYZ to conduct further analysis of the distribution network design in order to improve delivery cost efficiency. In this study, it was discussed further related to the analysis of the distribution strategy with the delivery time window and milk run method for delivery to PT XYZ-s customers. The delivery time window have main principle on grouping and merging are carried out to customers who have the same destination area. Determination of the Milk Run route is based on the customer cluster area and the Clarke-Wright algorithm principle by considering the limitation of time window and transportation fleet capacity. This study uses secondary data including PT XYZ-s delivery report period 2018, distance data from the Distribution Center in Karawang with customer delivery locations through Google Maps, and other secondary data obtained through literature studies. In the results of the study, it was found that 76% of customers at PT XYZ had higher fleet rental per unit of goods (KG) than distributors who applied the window time strategy. In addition, there are 18% of customers who have met the volume threshold for individual shipments, while the remaining 82% can implement milk run method to improve the delivery efficiency.

Keywords
distribution, efficiency, time window, milk-run, transportation

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/yuEJpe8wBtzb

Corresponding Author
Abidzar Basaib

Institutions
a) Magister Management, University of Indonesia
Jl. Salemba Raya No. 4, Jakarta 10430, Indonesia
abidzar.basaib[at]ui.ac.id
b) Faculty of Economics & Business, University of Indonesia, Jakarta 10430, Indonesia

Abstract
Infrastructure development is the main priority of government-s objectives in recent years in Indonesia. The budget is growing significantly, and one of the biggest project is the infrastructure of Asian Games 2018. The development is involving a lot of contractors under the Ministry of Public Works, and PT. X is one of the subcontractors that involved in certain numbers of projects. Because of the complexity and limitation of time and resources, most of the projects that managed by contractors are delayed, including the subcontractor-s projects. This paper wants to find out what is the main factor that causing delay in sports construction and what the variables are and how to deal with it. The author using PT. X as a case study, and conduct a survey to 35 employees that involved in the project management at PT. X, then testing 30 variables that causing delay from previous study. Then we analyzed the data collected, and combined the quantitative analysis with the qualitative analysis to see the managerial implication by analyzing literature and PMBOK. Author found out that the main factor that causing a delay is because of the multiple changes in contracts. The output of this paper is to give PT. X and other company in common, a preventive action and recommendation.

Keywords
Construction Delays; Project Management; Sport Infrastructure; Operations Management

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/xyew6pL2cQHq

Corresponding Author
Adam Hermawan

Institutions
Digital Business, Universitas Pendidikan Indonesia

Abstract
The era of the Industrial Revolution 4.0 has almost been felt at this time. The era was marked by the use of digital technology that encouraged automation and data exchange in manufacturing technology. This era often raises concerns for many parties about human work that will be replaced by the latest technology. Even so, when more and more new digital-based businesses are emerging that are opening up new jobs, this new digital-based business is often referred to as Startup. Startup is a term or term for entrepreneurs who are starting a business in the digital field. In starting a digital business, you must have the ability in the IT field. There are many services offered, such as website creation, software, mobile applications, and others. Startup prioritizes interesting and creative content so that people are interested. To get started, startups need to think about strategies. The strategy itself is in the form of an action plan to achieve the desired goals, and it is suggested that these objectives must be measured properly. For example: through a digital marketing campaign that runs for 2 months, startups want to produce a trial trial increase of products by 15%. But the strategy will also depend on the scale of the business. At the startup level, having focused and simple goals is highly recommended. Even in the implementation of the pioneering Start-up, now it must be more responsive to users or consumers. This is referred to as User Experience. User experience is the attitude, behavior and emotions of users when using a product, system or service. This experience involves individual perceptions related to perceived benefits, the convenience obtained. User experience is very dynamic, over time the user perceived perceptions can change with changing environments, habits and values.

Keywords
Marketing, Digital Marketing, Social Media, Technology, Technopreneur, Startup

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/ZaHFRhQ3kV7T

Corresponding Author
Ezra Diamond Christo Purwanto

Institutions
University of Indonesia

Abstract
The textile and apparel industry is a rapidly developing industry and has an influence on the economy. Despite having high competition, the textile and apparel industry is one of the interesting industries to be made into business opportunities in several big cities. PTGP is a company that has taken business opportunities in the apparel industry for decades. Companies in the mature category are not always successful in doing business. PTGP must close the business branches owned because operating costs are higher than the revenue generated from sales. Efficient operational costs are needed by every company in carrying out the companys operations. Forecasting is a way that can be used for the companys operational effectiveness and operational cost efficiency. The right time series forecasting method can be determined by looking at the historical data of demand for the product. Forecasting accuracy can also be used as a condition for selecting the forecasting method to be used. Single Exponential Smoothing is a forecasting method used in general in various industrial fields. Holt-s Model is a forecasting method used with the influence of trends in the data used. Holt-s Model has more precise accuracy than Single Exponential Smoothing so that the use of Holt-s Model forecasting is more recommended in the textile and apparel industry because there are influential trends in demand.

Keywords
Forecasting, forecasting method, time series, Single Exponential Smoothing, Holt-s Model

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/QBj3RFPTubwC

Corresponding Author
Bara Yudhistira

Institutions
Universitas Sebelas Maret

Abstract
In this modern era, many snacks that are not safe for health are sold to children and they like them very much. This problem is very serious to note because it is related to childrens health. To overcome or reduce this problem, created an innovation of healthy snacks that are rich in vitamins, namely Ice Cork Fruit and Vegetables from various types of vegetables such as carrots, mustard greens, and purple yams. Ice Cork Vegetables are made with the aim of increasing interest in vegetable consumption in children. The target is to attract the interest of children to eat delicious snacks, safe and healthy through EGAYUR (VEGE ICE). Because in general children like to eat snacks that are tasty and refreshing, cork ice for example. The method for realizing this idea is to create an entrepreneurial business program that produces EGAYUR (VEGE ICE). The first thing to do is to make an SOP for making EGAYUR (VEGE ICE). Then do the trial making of EGAYUR (VEGE ICE) products, do research on the taste variants In this modern era, many snacks that are not safe for health are sold to children and they like them very much. This problem is very serious to note because it is related to childrens health. To overcome or reduce this problem, created an innovation of healthy snacks that are rich in vitamins, namely Ice Cork Fruit and Vegetables from various types of vegetables such as carrots, mustard greens, and purple yams. Ice Cork Vegetables are made with the aim of increasing interest in vegetable consumption in children. The target is to attract the interest of children to eat delicious snacks, safe and healthy through EGAYUR (VEGE ICE). Because in general children like to eat snacks that are tasty and refreshing, cork ice for example. The method for realizing this idea is to create an entrepreneurial business program that produces EGAYUR (VEGE ICE). The first thing to do is to make an SOP for making EGAYUR (VEGE ICE). Then do the trial making of EGAYUR (VEGE ICE) products, do research on the taste variants

Keywords
ice cork, vegetables, vitamins

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/nBm7PftedFRE

Corresponding Author
Desy Anisya Farmaciawaty

Institutions
a) School of Business and Management, Bandung Institute of Technology, Jalan Ganesha No. 10, Bandung 40132
*desy.anisya[at]sbm-itb.ac.id

b) Centre of Business in Society (CBiS), Faculty of Business and Law, Coventry University

Abstract
In healthcare industry, sustainable supply chain management is focused on environmental, social and economic aspects linked to healthcare activities, with objective to reduce the impact of the healthcare operations on the environment and society, reduce healthcare operations cost and make the service more affordable. However, up to day, there are still no standard framework of sustainability practices in healthcare supply chain management. Therefore, this research aims to review related literature focusing in healthcare sustainable supply chain management framework that can be adapted in Indonesia-s healthcare industry. To carry out this research we will reviewed 129 journal article, cases and reports from ProQuest and JSTOR data base. We classify the reviewed literature according to three sustainability dimensions (economic, social, and environmental). For future research, the results of this study can be used to develop a suitable healthcare sustainable supply chain management framework for Indonesia healthcare industry.

Keywords
Healthcare Supply Chain Management; Healthcare Sustainable Supply Chain; Healthcare Sustainable Supply Chain Framework

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/MWCjznuKweZ9

Corresponding Author
Sugiarto Sugiarto

Institutions
a) Universitas Prasetiya Mulya, Indonesia. +628179117425; Scopus Author ID: 57191380563; prof.sugiarto[at]gmail.com; Sugiarto.sugiarto[at]pmbs.ac.id
b) Sekolah Tinggi Ilmu Ekonomi Wiyatamandala, Indonesia. +628121059133; Scopus Author ID 57194549501 and 57193211502; adinoto_n[at]yahoo.com
c) Universitas Prasetiya Mulya, Indonesia, +6281294039889; fongnawati[at]gmail.com

Abstract
The performance of banks operating in Indonesia is evaluated against the performance of peer group banks. By using the banks peer group model already developed by the first author, it is possible to gauge the performance ratings of each bank compared to the performance of banks in the peer group related to the concerned variables, such as Non Performing Loan, Capital Adequacy Ratio, Return on Assets and Return on Equity. For the purposes of evaluating and monitoring the banks performance comprehensively of the all concerned variables above, a Bank Performance Index is needed. The authors developed a model as a bank performance index based on the already developed peer group model and which is the novelty of this research. This model will contribute significantly to national interests due to it can be a source of reference for other banks operating in Indonesia in assessing their performance and can also be used by Otoritas Jasa Keuangan (OJK, Financial Services Authority of Indonesia) as a guideline in assessing the comprehensive performance of banks operating in Indonesia. The establishment of the Bank Performance Index model will be based on 15 banks in the peer group of Bank Jasa Jakarta, a private bank operating in Indonesia. Performance data from December 2015 to June 2018 were taken from Otoritas Jasa Keuangan website. The banks performance index model which is proposed by the authors of this study is proven to be able to represent the prevailing reality and confirm why Bank Jasa Jakarta indeed deserves the various awards it received for its achievements.

Keywords
Bank Performance Index Model, Bank Peer Group Model, Bank Performance

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/GmTL7xy3FPJz

Corresponding Author
Ngadi Ngadi

Institutions
Research Center for Population
Indonesian Institute of Sciences

Abstract
The use of internet has expanded widely in Indonesia, including Micro Small and Medium Enterprices (MSME-s). The remote areas that initially experienced barriers to marketing their products and services could be helped by digital technology. This paper aims to discuss the use of internet on MSME-s. The data for the analysis is the result of Research Center for Population-Indonesian Institute of Sciences (PPK LIPI) research in Yogyakarta Province, 2017. Data collection was done by interview, FGD and literature review. The results show that digital technology has been used in most of MSME-s in Yogyakarta. Digital technology has expanded the market network so as to increase the demand of product. Increased demand of goods or services will have implications for the increase in income and welfare of workers in MSME-s.

Keywords
Internet marketing, MSME-s, and Yogyakarta

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/cMenqh2grWwk

Corresponding Author
Zharalin Suryaputri

Institutions
(a), (b), (c) Industrial Engineering, School of Industrial Engineering, Telkom University, Bandung, Indonesia 40257
*zharalinsurya[at]gmail.com

Abstract
Spare part is an important component in maintenance, repair and operating activities in manufacturing company. There are some cases in aircraft industry which the lead time and demand of spare part is stochastic and it lead to stockouts condition. Due to this condition, a research is needed. The research aims to obtain optimal inventory policy under stochastic demand and lead time. Inventory policy was done by classify the spare part using classification scheme model for stochastic demand and lead time with continuous review (s, Q) policy to address the problem. Distribution approach is conducted for describe the pattern of demand of spare part also to define the fit equation so the optimal inventory system is capable of generating order quantities and reorder points to minimize stockouts and total inventory cost that caused by stochastic demand and lead time. The models are applied to data from aircraft industry in Indonesia. The results of the inventory policy proposed in this research can save 28 % of total inventory cost.

Keywords
Inventory policy, spare parts, Stochastic, Continuous review (s,Q), Inventory cost

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/y4DUwVkJXPeY

Corresponding Author
Patih Rizal

Institutions
School of Business and Management, Bandung Institute of Technology
Jalan Ganesha 10, Bandung 40132, Indonesia
patih_rizal[at]sbm-itb.ac.id

Abstract
The availability of national medicines in Indonesia in the era of the national health insurance (JKN) has be-come a polemic that cannot be overcome instantly such as medicine shortage and overstock. This situation will affect patient safety and continuity of health service by provider. Various stakeholders play an important role in fulfilling national medicines needs, namely Ministry of Health, pharmaceutical industry, health facilities, and Social Insurance Administration Organization (BPJS). This research aims to determine model for national medicines inventory system in Indonesia. Due to its complexity, system dynamics approach is used to develop the model. The model describes relationship among government regulation, supplier performance, and health care provider behavior. In the near future the proposed model will be used to evaluate the effectiveness of government regulation on national medicines inventory system.

Keywords
Medicine inventory; Government regulation; System dynamics

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/eyqtLVrzx6WE

Corresponding Author
RUDI FITRIYADI

Institutions
a) Faculty of Economic and Business
Management and Business Administration
Universitas Indonesia, Jakarta, Indonesia
* rudi.fitriyadi[at]gmail.com
b) Management Department, BINUS Business School Doctor of Research of Management, Bina Nusantara University, Jakarta, Indonesia 11480

Abstract
PT. ABC is the operator of the LNG plan under a Production Sharing Contract with the Government of Indonesian. The success of plant performance & efficiency of the company is highly dependent on selection of good suppliers. The current supplier selection process caused several un-perform contract executions. Therefore, an appropriate and robust supplier selection criteria and evaluation plays a vital role in good performance of the PT. ABC in order to fulfill the business context and to achieve their satisfaction in timely and cost-effective manner. This paper gives recommendation on supplier selection improvement to helps the decision makers to evaluate a set of alternatives using Fuzzy AHP approach and Price-Quality Method without violation to PTK007. The utilization of Fuzzy AHP to define the weighing of technical criteria can be utilized to all tender process in PT. ABC, while currently Price-Quality Method is only allowed to be applied for consultancy services.

Keywords
Multi Criteria Decision Making, Supplier selection, Fuzzy AHP, PTK007

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/ptUNLbqgWdMa

Corresponding Author
Desy Anisya Farmaciawaty

Institutions
School of Business and Management, Bandung Institute of Technology Jalan Ganesha No. 10, Bandung 40132, Indonesia
*desy.anisya[at]sbm-itb.ac.id

Abstract
Patient queues has become a problem in healthcare delivery systems. Long queues will result in delay of patient receiving needed services as well as economic loss since patient lose their productivity time. Patient waiting time has been one among other indicators to evaluate the healthcare providers- performance and quality. This research aims to investigate waiting time or length of stay spend by outpatient customers of several hospitals in West Java. Data were collected through electronic record from the hospitals information system and analyzed using Business Process Model and Queuing Model. From the research we found that those hospitals still have not able to fulfill the outpatient waiting time minimum service standard set by the government which should be less or equal with 60 minutes. For future research, we will investigate the root cause of the longer waiting time and recommend a new process to improve this situation.

Keywords
patient queuing; waiting time; length of stay

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/gvtkXndGYFVJ

Corresponding Author
Aji Ahmadi Sasmi

Institutions
Universities Indonesia

Abstract
The aim of this study is to find out the program and budget accounting information system along with the application of e-Components in the DKI Jakarta Asset Management Agency. The research method used by the author is a quantitative method and descriptive analysis, where the data obtained comes from 70 respondents and direct observations and interviews which are then analyzed by qualitative methods. The author observed the program and budget accounting information system using e-Components implemented by the DKI Jakarta government with the system limitations and the problems that occur in the implementation of the system. The results of the study are expected to provide better system development and produce e-Component support system design to be effective and efficient.

Keywords
Accounting Information System, e-Budgeting, e-Komponen, Program and Budget, DKI Jakarta

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/rUVCj6A2xPXh

Corresponding Author
Anjani Maulaya

Institutions
a), b), c) Industrial Engineering, School of Industrial and System Engineering, Telkom University, Bandung 40257, Indonesia
*anjanimaulaya.student.telkomuniversity.ac.id

Abstract
Policy in managing inventory becomes an important part of a company, including in Food Factory that involve several production activities. To support production activities, company needs machines to carry out production activities. In order to keep production activities running well, the company always strives to maintain the reliability of these machines. Spare parts are an important component to support these activities. The type and number of spare parts is not only one, but can reach thousands. Therefore, it is necessary to manage a good spare part inventory by the company to ensure the availability of spare parts in warehouse and of course avoid the accumulation of spare parts stock in warehouses that make inventory costs high. This study uses the base-stock policy (S-1, S) method, which is applied to high priority spare parts. Determination of high inventory (HI) category spare parts is obtained based on FRMIC classification (Fuzzy-Rule-based approach Multi -criteria Inventory Classification) which considers several criteria, including: unit price, consumption value, replenishment lead-time, critically and commonality. The use of the base-stock policy method is proven to be able to reduce total inventory cost.

Keywords
Spare part; FRMIC; high inventory; base-stock policy; total inventory cost

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/Amtvj37QhwBP

Corresponding Author
Desy Anisya Farmaciawaty

Institutions
School of Business and Management, Bandung Institute of Technology Jalan Ganesha No. 10, Bandung 40132
*desy.anisya[at]sbm-itb.ac.id

Abstract
Efficient national medicine supply system is necessity to avoid shortages and stock outs of medicines. According to WHO, one factor that contribute to ensure availability and accessibility of medicines is coordinated healthcare partners and institutions. Therefore, this research aims to do a stakeholder analysis to understand and evaluate the stakeholder-s -related with medicine supply system- behavior, intentions, interrelations, and influence. Data were collected through focus group discussion and in-depth interview to healthcare providers, public health office, and medicine suppliers in West Java. To carry out this research, first we will identify all key (primary and secondary) stakeholders, next, we analyze the power, interest, and influence of the stakeholders using the stakeholder analysis matrix. From the research we will obtain information that can be used to help understand the power and interest of each stakeholder, the relationship among them and the issues they care about most.

Keywords
medicine supply system; stakeholder analysis; stakeholder analysis matrix

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/LYqGKFaJRQxZ

Corresponding Author
Kevin Yoditama

Institutions
University of Indonesia
Master of Management (MM)
Jalan Salemba Raya No. 4, RW 5, Kenari, Senen District
Central Jakarta, DKI Jakarta

Abstract
The globalization issue which one of the caused by keener market competition lead most of the industries facing agitation - including automotive industry. This forces company-s management to prepare more vivid strategy so the company able to sustain their existence and achieve certain target level of profitability. In the company whose team is running sales, one of the most important strategy needed by them is optimizing their sales business process to be more effective, with ultimate goal is to reach competitive advantage. It is required to have systematic method for improving the process regularly, where the most relevant method used by Japanese companies is implementing Kaizen. The critical success of Kaizen implementation has some main factors which will drive positive impact to sales achievement : management commitment and contribution from senior member. This research using reliability test, validity test and also significancy test to find out which critical success factor from Kaizen implementation that provide the most impactful to employee-s performance.

Keywords
Sustainability, Kaizen, Business Process, Critical Success Factor, Employee-s performace

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/L8x2rpYXqZfD

Corresponding Author
Widyo Nugroho

Institutions
Postgraduate Student of Technology Management Department, Sepuluh November Institute of Technology, Surabaya

Abstract
BTS tower construction is often conducted only based on the perspective of the cellular operator company, that can provide benefits in terms of getting a wider coverage area. It is very clear that in the construction of BTS, operators only consider the determination of location based on their interests, ie the location of the appropriate BTS can maximize the coverage of coverage area coverage and service traffic. For the sustainable development, the selection of BTS construction sites should consider points of view from all stakeholders. Mobile operators consider the best location from a maximum profit standpoint for the long term, without negating the variables of government interest, considering from the point of view of the suitability of spatial and environmental allocations. Thus, it is necessary to analyze the decision-making in the appropriate location selection, either from the viewpoint of government, operators, or other relevant stakeholders. This study uses an empirical approach based on statistical methods (factor analysis) and mathematics in decision-making system (Decision Support System). Types of data used are qualitative data and quantitative data. The data are arranged in the form of variables are then elaborated to be done the factor analysis of these variables to obtain which variables that play a role in the construction of BTS tower. To identify variables that play a significant role, the process of factor analysis can also explain the closeness of relationships between variables, then the closely related variables are grouped into one group of factors, while the variables that do not play a significant role in the activities will be eliminated. This insignificant variable does not mean that the literature that states the variable is in the wrong role, but the variable is not appropriate to apply to the condition of this study so that its influence is not significant. Thus, the factor analysis process plays a role in the preparation of hierarchical structures that will be used in decision analysis using the Analytic Hierarchy Process (AHP) method. In this study, the AHP process is the final analysis that generates the priority of the BTS construction site.

Keywords
base transceiver station, factor analysis, analitical hierarchy system

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/eb3Nx7PYcgTd

Corresponding Author
Mokh Adib Sultan

Institutions
Management Study Program
Faculty of Economic and Business Education
Universitas Pendidikan Indonesia

Abstract
Tea commodities are among the leading commodities in a plantation company. Based on observations revealed the quality of products and the production of tea produced decreases. Therefore it is necessary to evaluate what factors can have an impact on the phenomenon. This research focuses on supply chain performance from upstream to downstream. This research uses the Unified Modeling Language (UML) approach. Data obtained from interviews and observations with the plantation. The results of the study show that in the supply chain performance the system is well formed, so it is necessary to consider several things that have a negative impact on the production process.

Keywords
Supply chain, Unified Modeling Language

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/BmnjxWbevZ2R

Corresponding Author
Heny Rosaria

Institutions
Magister Management
University of Indonesia

Abstract
This study focuses on the supply chain of fuel products which known as Bahan Bakar Minyak (BBM) of PT. Pertamina (Persero), as state-owned enterprises in energy sector that has an obligation to provide fuel for all locations in Indonesia. With the complexity of the distribution lines where more than 70% of fuel supply are very dependent on refineries as the location of the main supply sources and the main modes of transportation by sea, the problem of variability in supply and demand is a the challenge in maintaining the stability of service to consumers. Therefore, inventory levels and improvements in terms of distribution path are very important. This study designed a probabilistic model that considers variability in supply and demand for safety stock determination so that the optimal fuel stock levels can be identified in each of the main fuel storage locations in Indonesia. The results of this study are the optimal national fuel inventory stock levels which consider the demand and supply variation.

Keywords
energy supply chain, fuel products distribution, safety stock, variability demand and supply

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/cKXzuAUCmnWh

Corresponding Author
Noneng Nurjanah

Institutions
Politeknik Pos Indonesia

Abstract
The purpose of this research is to develop a model which describes the factors that affect the consumer-s satisfaction using online delivery services, case study on Go-Send Services. The Factors influencing consumers satisfaction are identified through understanding about the influence of company image and service quality. This research also indicate that consumer retention influenced by consumer satisfaction simultaneously and service quality directly. Research model testing was conducted using the approach of Partial least Square (PLS) with sample data obtained based through online survey of 150 respondents who had been using Go-send delivery Services. The results of the research will predict a positive relationship between company image and consumer satisfaction, a positive relationship of service quality and consumer satisfaction, a positive relationship between servis quality with consumer retention, and a positive relationship between consumer satisfaction between consumer retention.

Keywords
Company Image, Servis Quality, Consumer Satisfaction, Consumer Retension, Online Service Delivery

Topic
Innovation, IT, Operations and Supply Chain Management

Link: https://ifory.id/abstract/JBvwdcuryfWU